SERVICE LEVEL AGREEMENT
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(I). Subscriber will declare that the information and data given are correct. In case of any false
information, the Subscriber will be liable to appropriate legal action.
(II). Subscriber will not share his/her connection with anybody’s PC or use more computers than
mentioned. Otherwise, SB Net City can discontinue the line.
(III). SB Net City may install HUB/SwItch or another device any time and the Subscriber is obligated to
provide space and power outlet for that purpose.
(IV). Due to an electric short circuit to thunder if any damage occurs SB Net City are not responsible for
it.
(V). The one-time installation charge (OTC) is not refundable.
(VI). The monthly bill or line rent has to be paid to SB Net City on a prepaid basis.
(VII). If the bill is not paid on a prepaid basis of the respective month to the SB Net City office, the line
will be blocked without any prior notice. It may take 24 (Twenty four) hours to un-block the line, once it
is blocked.
(VIII). SB Net City may charge or modify this agreement of prices and may discontinue or revise all other
aspects of the internet service at its own discretion and with prior notice.
(IX). The subscriber would not able to change his/Her time slot for the first 3 (three) months. After that,
if the Subscriber wishes to change his/her time slot, SB Net City will charge Tk. 500 ( Five hundred) as
conversion charge.
(X). The subscriber will be able to unblock his/her line within 3 (Three) months by paying the last billed
amount in full (No concessions possible) with the current month’s bill in advance.
(XI). Subscriber can stop his/her internet service by completing a short formality with SB Net City one
month earlier.
(XII). After unsubscribing our connectivity SB Net City with take-back cables and other devices which we
have been providing to establish a connection.
(XIII). The subscriber shall not use the connection for any illegal purpose.